Users in Kustomer can forward a conversation transcript from a customer timeline to an email address outside of the Kustomer platform. This will work across any...

We know most of our customers deal with spam conversations that can make it difficult to organize customer queries and reply in a timely manner. With our spam f...

The audit log tracks changes in the Kustomer platform done by users and system automations. You can access an audit log for a specific customer, conversation, o...

Sometimes, you may discover that a conversation should be on different customer's timeline than the one it's on. If you find yourself in this situation,...

If a user has two separate conversations on the same topic, you may want to permanently merge those conversations into a single continuous message. When two con...